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Terms and Conditions

Last Updated: 09/17/2026

Welcome to SuperCloud.

These Website Terms of Use, referred to as the “Terms”, govern your access to and use of [[www.getsuper.cloud](http://www.getsuper.cloud) / final domain], including its subdomains and other websites operated by or on behalf of SuperCloud, collectively referred to as the “Site.”

The Site is operated by SuperCloud, together with its applicable affiliates, referred to in these Terms as “SuperCloud,” “we,” “us,” or “our.”By accessing or using the Site, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms or our Privacy Policy, please do not use the Site. SuperCloud and you may each be referred to as a “Party” and collectively as the “Parties.”

We may update these Terms from time to time. When we do, we will update the “Last Updated” date above and make the revised Terms available on the Site.

Your continued use of the Site after revised Terms become effective constitutes your acceptance of those revised Terms, to the extent permitted by applicable law.

1. About SuperCloud

SuperCloud develops infrastructure, software, cloud services, APIs, developer tools, and related technology for modern applications and AI workloads.

Our products currently include:

  • SuperCloud Core
  • SuperCloud Relay
  • SuperCloud Fetch
  • SuperCloud Recall
  • Keystore

We may introduce, modify, rename, discontinue, or expand our products and services from time to time.

References in these Terms to “Services” may include our cloud services, hosted products, software, APIs, tools, documentation, developer resources, dashboards, and related offerings.

2. Use of the Site

You may use the Site and its content for lawful personal or internal business purposes in accordance with these Terms.

Content available through the Site may include:

  • text;
  • graphics;
  •  documentation;
  •  software information;
  •  APIs;
  •  technical materials;
  •  videos;
  •  images;
  •  trademarks;
  •  product information;
  •  code samples;
  •  downloadable materials; and
  •  other content made available by SuperCloud.

Collectively, these materials are referred to as “Content.”

Your right to use the Site does not give you ownership of the Site or any Content.

You agree to use the Site only as intended and in accordance with applicable laws and these Terms.

2.1 Site Availability

We aim to keep the Site available and functioning properly, but we do not guarantee uninterrupted or errorfree access.

The Site may occasionally be unavailable because of:

  • maintenance;
  • upgrades;
  • technical issues;
  • network interruptions;
  • security events;
  • thirdparty service failures; or
  • circumstances outside our reasonable control.

Where practical, we may provide advance notice of planned interruptions, but we cannot guarantee that notice will always be available.

SuperCloud similarly separates website availability from any guarantee that access will always be uninterrupted or error free.

2.2 Suspension of Access

We may suspend, restrict, or terminate access to all or part of the Site if we reasonably believe that:

  • these Terms have been violated;
  • the Site is being misused;
  • security is at risk;
  • fraudulent or unlawful activity is occurring;
  • access creates risk to SuperCloud, our customers, users, systems, or third parties; or
  • suspension is required by law.

We may take such action without prior notice where reasonably necessary.

3. SuperCloud Products and Services

Access to or use of SuperCloud products, software, cloud infrastructure, APIs, or other Services may be governed by additional agreements, including:

  • subscription agreements;
  • cloud service terms;
  • software licenses;
  • enterprise agreements;
  • order forms;
  • acceptable use policies;
  • data processing agreements;
  • service level agreements; or
  • other productspecific terms.

If you create an account, purchase a subscription, or use a SuperCloud Service, you agree to comply with the applicable terms governing that Service.

If there is a conflict between these Website Terms and a separately executed agreement governing a particular Service, the separately executed agreement will control with respect to that Service.

This follows the same general separation SuperCloud makes between website terms and separate software or cloud subscription terms. 

4. Privacy

Your privacy matters to us.

Our Privacy Policy explains how we collect, use, disclose, and otherwise process Personal Data when you use the Site or interact with SuperCloud.

Privacy Policy: [Insert URL]

By using the Site, you acknowledge that Personal Data may be processed as described in our Privacy Policy.

5. User Conduct

When accessing or using the Site, you agree to comply with all applicable laws and regulations.

You must not, directly or indirectly:

1. use the Site for unlawful, fraudulent, deceptive, or abusive purposes;

2. interfere with the normal operation or security of the Site;

3. attempt to gain unauthorized access to SuperCloud systems, accounts, networks, infrastructure, databases, or administrative interfaces;

4. circumvent authentication, access controls, rate limits, technical protections, or security measures;

5. probe, scan, or test vulnerabilities without prior written authorization;

6. introduce malware, viruses, malicious code, or harmful software;

7. use automated tools to access, scrape, crawl, extract, or monitor the Site in violation of applicable restrictions;

8. impersonate another person or organization;

9. infringe intellectual property, privacy, publicity, or other rights belonging to SuperCloud or third parties;

10. use the Site in a way that could damage, disable, overload, or impair our systems;

11. attempt to reverse engineer portions of the Site except where expressly permitted by law or an applicable license;

12. use information obtained through the Site for unlawful purposes; or

13. encourage or facilitate another person to do any of the above.

SuperCloud's source terms similarly prohibit interference with operational or security mechanisms, unauthorized system access, and certain automated scraping or monitoring activities. 

6. Feedback and Submissions

You may choose to provide SuperCloud with:

  • suggestions;
  • ideas;
  • feedback;
  • comments;
  • feature requests;
  • bug reports;
  • product recommendations; or
  • other materials.

Collectively, these are referred to as “Feedback.”

Unless otherwise agreed in writing, you grant SuperCloud a worldwide, perpetual, irrevocable, nonexclusive, sublicensable, transferable, royaltyfree right to use, reproduce, modify, adapt, develop, distribute, display, and otherwise use Feedback for any lawful business purpose.

  • This includes using Feedback to:
  • improve existing products;
  • develop new products;
  • improve the Site;
  • enhance Services; and
  • improve customer or developer experiences.
  • You should not submit Feedback or other materials that you do not have the right to provide.
  • You remain responsible for content that you submit through the Site.

SuperCloud's terms likewise provide broad rights to use feedback submitted by users to improve its software and cloud services. 

7. Intellectual Property

The Site, Services, and Content, including their design, software, text, graphics, documentation, interfaces, logos, trademarks, service marks, and other materials, may be protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Except as expressly provided in writing, all rights, title, and interest in the Site, Services, and SuperCloud Content remain with SuperCloud or its licensors.

This includes, where applicable, names and branding associated with:

  • SuperCloud;
  • SuperCloud Core;
  • SuperCloud Relay;
  • SuperCloud Fetch;
  • SuperCloud Recall;
  • Keystore;
  • the SuperCloud logo;
  • the SuperCloud Shiba mascot;
  • product graphics; and
  • related brand elements.

These Terms do not grant you any ownership rights in SuperCloud intellectual property.

7.1 Restrictions

Unless expressly permitted by SuperCloud or applicable law, you may not:

  • copy;
  • modify;
  • republish;
  • SuperCloudtribute;
  • sell;
  • license;
  • reproduce;
  • broadcast;
  • publicly display;
  • commercially exploit; or
  • create derivative works from
  • SuperCloud Content.

Any permissions granted to you under these Terms terminate if you materially violate these Terms.

SuperCloud uses a similar approach by retaining its intellectual property and restricting unauthorized reproduction or SuperCloudtribution of Site materials. 

8. ThirdParty Websites and Services

The Site may include links to websites or services operated by third parties.

We may also use thirdparty providers for services including:

  • authentication;
  • hosting;
  • analytics;
  • billing;
  • payments;
  • customer communications;
  • infrastructure;
  • developer integrations; and
  • other functionality.

Thirdparty services are governed by their own terms and privacy policies.

SuperCloud does not control and is not responsible for the content, policies, availability, security, or practices of thirdparty websites or services.

Accessing thirdparty services is at your own discretion and subject to their applicable terms.

SuperCloud's terms similarly distinguish thirdparty providers and links from services controlled directly by SuperCloud. 

9. Links to SuperCloud

You may link to the SuperCloud Site provided that your link:

  • is lawful;
  • is not misleading;
  • does not imply an endorsement, sponsorship, or partnership that does not exist;
  • does not damage or misuse SuperCloud trademarks or branding; and
  • does not appear on a website containing unlawful or infringing material.

We may request removal of a link where we reasonably believe it violates these Terms or harms SuperCloud or its users.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

SUPERCLOUD DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NONINFRINGEMENT;
  • ACCURACY;
  • AVAILABILITY; AND
  • RELIABILITY.

WE DO NOT WARRANT THAT THE SITE WILL:

  • ALWAYS BE AVAILABLE;
  • OPERATE WITHOUT INTERRUPTION;
  • BE ERROR FREE;
  • BE FREE OF BUGS OR HARMFUL COMPONENTS;
  • MEET ALL OF YOUR REQUIREMENTS; OR
  • PROVIDE COMPLETE OR ERRORFREE INFORMATION.

YOUR USE OF THE SITE IS AT YOUR OWN DISCRETION AND RISK.

This mirrors the general subject matter covered by SuperCloud's disclaimer section, which treats its website and content as provided on an “as is” and “as available” basis. 

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPERCLOUD AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO:

  • YOUR USE OF THE SITE;
  • YOUR INABILITY TO ACCESS THE SITE;
  • RELIANCE ON CONTENT;
  • LOSS OF DATA;
  • LOSS OF PROFITS;
  • LOSS OF BUSINESS;
  • LOSS OF GOODWILL;
  • LOSS OF REPUTATION; OR
  • OTHER INTANGIBLE LOSSES.

This limitation applies to the extent permitted by applicable law and regardless of the legal theory on which a claim is based.

SuperCloud's reference terms also contain a separate limitation of liability section covering indirect and consequential losses related to site or service use. 

  • Important before publishing your lawyers should determine whether SuperCloud wants:
  • an absolute monetary liability cap;
  • a cap based on fees paid;
  • different liability rules for paid Services; and
  • exclusions for fraud, gross negligence, confidentiality, security, or intellectual property claims.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless SuperCloud and its affiliates, directors, officers, employees, contractors, agents, and licensors from claims, damages, losses, liabilities, and reasonable expenses arising out of or relating to:

  • your misuse of the Site;
  • your violation of these Terms;
  • your violation of applicable law; or
  • your infringement of the rights of another person or entity.

Any indemnification obligations applicable specifically to paid SuperCloud Services may be governed by separate customer agreements.

13. Copyright and Infringement Notices

We respect the intellectual property rights of others.

If you believe that material appearing on the Site infringes your copyright or other intellectual property rights, please contact:

[[legal@getsuper.cloud](mailto:legal@getsuper.cloud) / [copyright@getsuper.cloud](mailto:copyright@getsuper.cloud)]

Please include sufficient information for us to identify:

  • the copyrighted or protected work;
  • the allegedly infringing material;
  • where the material appears;
  • your contact information;
  • the basis of your claim; and
  • any other information required under applicable law.

We may remove or restrict access to material where appropriate. We may also terminate access for repeat infringers where required or permitted by law.

SuperCloud includes a separate infringement and takedown procedure in its website terms. 

14. Governing Law and Jurisdiction


These Terms will be governed by the laws of:

[INSERT JURISDICTION] without regard to applicable conflictoflaw principles. Subject to any applicable disputeresolution provisions, disputes arising from these Terms will be subject to the jurisdiction of:

[INSERT COURTS / CITY / STATE / COUNTRY]

SuperCloud specifies Delaware law and Delaware courts. 

15. Limitation Period for Claims

To the extent permitted by applicable law, claims relating to these Terms may be subject to applicable statutory or contractual limitation periods. [INSERT ANY CONTRACTUAL CLAIM LIMITATION PERIOD APPROVED BY LEGAL COUNSEL]

16. Dispute Resolution

Before commencing formal proceedings, the Parties may attempt in good faith to resolve disputes informally. Any additional disputeresolution procedure, including mediation or arbitration, should be set out here based on SuperCloud's legal structure and primary markets.

17. Changes to the Site or Services

We may modify, update, remove, or discontinue portions of the Site or Content from time to time. Features, descriptions, technical specifications, product names, availability, and pricing displayed on the Site may change. Where changes affect a paid Service, applicable customer agreements may govern notice requirements and customer rights.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will:

  • publish the updated Terms on this page;
  • update the “Last Updated” date; and
  • provide additional notice where required by law or appropriate given the nature of the change.

The updated Terms will become effective on the date stated in the updated version.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed where necessary. The remaining provisions will continue in full force and effect.

20. No Waiver

If SuperCloud does not enforce a provision of these Terms at a particular time, that does not constitute a waiver of our right to enforce that provision later. A waiver of one provision or breach does not constitute a waiver of another provision or subsequent breach.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise. SuperCloud may assign or transfer these Terms as part of:

  • a merger;
  • acquisition;
  • corporate restructuring;
  • sale of assets; or
  • similar transaction.

22. Entire Agreement

These Terms, together with our Privacy Policy and other policies expressly incorporated into these Terms, constitute the agreement between you and SuperCloud concerning your use of the Site.

Separate agreements may govern specific SuperCloud Services.


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