Last Updated: 09/19/2026

SuperCloud and its applicable affiliates, collectively referred to as "SuperCloud," "we," "us," or "our," are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information relating to identified or identifiable individuals, referred to in this Privacy Policy as "Personal Data."

This Privacy Policy applies when you:

 visit www.getsuper.cloud, including its subdomains and other websites operated by or on behalf of SuperCloud, referred to as the "Site";
 create an account with SuperCloud; access, trial, purchase, download, subscribe to, or use our products, software, APIs, cloud infrastructure, documentation, developer tools, or related services; interact with our sales, support, marketing, or other teams; attend an event where SuperCloud participates; or otherwise interact with SuperCloud.

Our products and services may include SuperCloud Core, SuperCloud Relay, SuperCloud Fetch, SuperCloud Recall, Keystore, and other related services that we may make available from time to time.

The Site, products, software, and services are collectively referred to as the "Services."

 1. Information We Collect

 1.1 Personal Data You Provide

When you use our Services, create an account, contact us, request a demo, subscribe to communications, or enter into a commercial relationship with SuperCloud, we may collect information that you provide directly to us.

This may include:

• name;
• company or organization name;
• job title or role;
• email address;
• telephone number;
• account information;
• billing address;
• mailing address;
• contact details;
• information submitted through website forms;
• information provided in support requests;
• information shared during sales or customer conversations; and
• billing or paymentrelated information.

Where payments are processed by a thirdparty payment provider, we may receive transaction information associated with your payment. We may not directly receive or store complete payment card information where such information is handled by the payment provider.

Certain information may be required in order for us to provide the Services, comply with law, or perform our contractual obligations.

If you do not provide required information, we may be unable to provide some or all of the Services.

 1.2 Information We Collect Automatically

When you visit our Site or use the Services, certain information may be collected automatically.

This may include:

•  IP address;
•  browser type and version;
•  device information;
•  operating system;
•  login activity;
•  timestamps;
•  referring URLs;
•  pages visited;
•  features used;
•  search activity;
•  interactions with the Site;
•  session duration;
•  page response times;
•  download or application errors;
•  clickstream information;
•  diagnostic information;
•  usage information; and
•  other technical logs.

We may also collect information concerning how our Services are accessed, configured, deployed, and used.

This information may be used for security, troubleshooting, analytics, performance monitoring, product improvement, and administration of the Services.

 1.3 Cookies and Similar Technologies

We may use cookies, pixels, local storage, analytics technologies, or similar tools to operate the Site, remember preferences, understand how visitors use the Site, improve our Services, and support marketing activities.

Where required by applicable law, we will request consent before using nonessential cookies or similar technologies.

 1.4 Information From Events

If you attend a SuperCloud event, conference, webinar, workshop, meetup, or another event where SuperCloud participates, we may collect information such as:

•  your name;
•  company;
•  job title;
•  contact information;
•  registration information;
•  event attendance information;
•  badge scan information; and
•  photographs or video recordings where applicable.

Where required, appropriate notice or consent will be obtained.

1.5 Information We Receive From Third Parties

We may receive Personal Data from third parties, including:

•  business partners;
•  service providers;
•  event organizers;
•  marketing providers;
•  business contact databases;
•  referral partners;
•  publicly available sources; and
•  organizations with which you are associated.

Such information may include your name, company, job title, business email address, telephone number, and other professional information.

We use this information in accordance with applicable law and this Privacy Policy.

1.6 ThirdParty Websites and Services

Our Site or Services may contain links to websites, products, applications, or services operated by third parties.

SuperCloud does not control the privacy practices of these third parties.

Their collection and use of information are governed by their own privacy policies and terms.

We encourage you to review the privacy practices of thirdparty services before providing Personal Data to them.

 1.7 Payment Service Providers

If you purchase paid Services from SuperCloud, payments may be processed by thirdparty payment processors, financial institutions, or billing service providers.

Your use of those services may be subject to the provider's separate terms and privacy policy.

We may receive information relating to your transaction, such as:

• payment status;
•  transaction identifier;
•  billing information;
•  payment method type; and
•  other information required to administer your account.

We may share information with payment providers where necessary to process payments, prevent fraud, resolve disputes, or service your account.

 1.8 Job Applicants

If you apply for employment or another role with SuperCloud, we may process Personal Data relating to your application.

This may include:

•  name;
•  contact details;
•  resume or CV;
•  employment history;
•  professional qualifications;
•  education history;
•  portfolio;
•  references; and
•  other information you voluntarily provide.

We use this information to evaluate applicants, manage recruitment, communicate with candidates, and comply with applicable laws.

 1.9 Surveys and Research

If you participate in surveys, interviews, beta programs, product research, or other feedback programs, we may collect and use the information you provide.

We may use this information to understand customer requirements, improve our Services, develop new products, and conduct internal research.

Where appropriate, results may be aggregated or deidentified.

 2. How We Use Information

We may use Personal Data for the following purposes:

1. to provide and operate the Services;
2. to create and administer user accounts;
3. to authenticate users and protect accounts;
4. to process subscriptions, transactions, and payments;
5. to provide customer and technical support;
6. to respond to inquiries;
7. to personalize the user experience;
8. to maintain, troubleshoot, and improve the Services;
9. to monitor the security, availability, and performance of the Services;
10. to communicate product announcements, updates, outages, security information, and administrative messages;
11. to send marketing communications where permitted by law;
12. to provide information about SuperCloud products, services, events, and offers;
13. to understand how customers and visitors use our Services;
14. to develop new products and functionality;
15. to detect, investigate, and prevent fraud, abuse, unauthorized access, cybersecurity threats, and misuse;
16. to enforce our agreements and policies;
17. to comply with legal obligations;
18. to respond to lawful requests from authorities;
19. to establish, exercise, or defend legal claims; and
20. for other purposes disclosed to you at the time information is collected.

 2.1 Technical and NonPersonal Information

We may use information that does not identify an individual to:

• analyze usage patterns;
•  administer our infrastructure;
•  monitor system performance;
•  measure reliability;
•  improve features;
•  develop new functionality;
•  conduct research;
•  generate statistics;
•  diagnose technical issues; and
•  improve the overall experience of our Services.

We may use aggregated or deidentified information for lawful business purposes.

 2.2 Combined Information

We may combine information collected from different sources where permitted by law.

If information that does not independently identify you is combined with Personal Data in a manner that allows you to be identified, we will treat the combined information as Personal Data.

 3. Information Sharing and Disclosure

SuperCloud does not sell or rent Personal Data in the ordinary meaning of those terms.

We may disclose Personal Data where necessary to operate our business and provide the Services.

 3.1 Service Providers

We may engage thirdparty companies and service providers to perform services on our behalf.

These may include providers of:

• cloud hosting;
•  infrastructure;
•  data storage;
•  cybersecurity;
•  monitoring;
•  analytics;
•  customer support;
•  communications;
•  email delivery;
•  CRM services;
•  billing;
•  payment processing;
•  accounting;
•  professional services;
•  marketing; and
•  website operations.

These providers may access Personal Data only to the extent necessary to perform their services, subject to contractual or other appropriate confidentiality and data protection obligations.

 3.2 Business Partners

We may share information with authorized partners where necessary to:

•  deliver jointly offered services;
•  support integrations;
•  process transactions;
•  assist customers;
•  operate partner programs; or
•  support legitimate business activities.

Where appropriate, such sharing will be subject to applicable contractual and legal safeguards.

3.3 Aggregated and Analytical Information

We may use and disclose aggregated, statistical, or deidentified information that does not reasonably identify an individual.

Such information may be used for:

•  product analytics;
•  industry analysis;
•  research;
•  benchmarking;
•  service improvement; and
•  other legitimate business purposes.

3.4 Corporate Transactions

Personal Data may be disclosed in connection with:

• a merger;
•  acquisition;
•  financing;
•  restructuring;
•  sale of assets;
•  change of control;
•  insolvency proceeding; or
•  similar corporate transaction.

Where required by law, we will provide appropriate notice relating to any material change in the handling of Personal Data.

3.5 Legal Requirements and Law Enforcement

We may disclose Personal Data where we reasonably believe disclosure is necessary to:

•  comply with applicable law;
•  respond to a lawful court order, subpoena, warrant, or government request;
•  protect the rights, property, or security of SuperCloud;
•  protect our customers or the public;
•  investigate fraud or misuse;
•  enforce our agreements; or
•  establish, exercise, or defend legal claims.

 4. Your Privacy Rights

Depending on where you live and the applicable privacy laws, you may have certain rights relating to your Personal Data.

These rights may include the rights described below.

 4.1 Access

You may have the right to request confirmation of whether we process Personal Data relating to you and to request a copy of such information.

 4.2 Correction

You may request correction of inaccurate or incomplete Personal Data.

 4.3 Deletion

You may request deletion of Personal Data, subject to applicable exceptions such as legal, security, contractual, accounting, or recordkeeping requirements.

 4.4 Restriction or Objection

Where applicable, you may request that we restrict certain processing or object to particular uses of your Personal Data.

 4.5 Data Portability

Where provided by applicable law, you may request Personal Data in a structured, commonly used, machinereadable format.

 4.6 Withdrawal of Consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

 4.7 Marketing Communications

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in our messages or by contacting us.

Even after opting out of marketing communications, we may continue sending necessary transactional or servicerelated communications, including:

• security alerts;
• billing notices;
• account communications;
• outage information; and
• important product notices.

 5. Data Security

SuperCloud takes reasonable technical and organizational measures designed to protect Personal Data against:

•  unauthorized access;
•  disclosure;
•  alteration;
•  loss;
•  misuse;
•  destruction; and

 other unauthorized processing.

Depending on the relevant Service and implementation, such measures may include:

•  encryption in transit;
•  encryption at rest;
•  access controls;
•  leastprivilege principles;
•  authentication mechanisms;
•  network security controls;
•  monitoring;
•  logging;
•  vulnerability management; and
•  administrative safeguards.

No method of electronic transmission, storage, or processing can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials and should notify us promptly if they suspect unauthorized access to their account.

 6. Customer Data

Customers may submit, transmit, store, retrieve, process, or otherwise make data available through the SuperCloud Services.

Where SuperCloud processes Personal Data contained within Customer Data solely on behalf of a customer, SuperCloud may act as a data processor, service provider, or equivalent role, while the customer acts as the applicable data controller, business, or equivalent role, depending on applicable law.

In these circumstances, processing may be governed by:

•  the customer's agreement with SuperCloud;
•  our Data Processing Addendum;
•  applicable product terms; and
•  applicable data protection law.

Customers are responsible for ensuring that they have the necessary legal basis and permissions to provide Personal Data to SuperCloud for processing.

 7. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

•  the nature of the information;
•  the Services used;
•  contractual requirements;
•  legal obligations;
•  tax and accounting requirements;
•  security requirements;
•  dispute resolution requirements; and
•  legitimate business needs.

We may retain information relating to payments, agreements, security events, or legal matters for longer periods where required.

Where information is no longer required, we may delete, anonymize, aggregate, or otherwise deidentify it in accordance with applicable law and our internal processes.

Customer Data will be retained and deleted in accordance with applicable customer agreements and product terms.

 8. International Data Transfers

SuperCloud may operate services or use service providers in multiple countries.

As a result, Personal Data may be transferred to or processed in jurisdictions outside the country in which you reside.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms, which may include:

•  contractual safeguards;
•  standard contractual clauses;
•  approved transfer mechanisms; or
•  other legally recognized protections.

 9. Children's Privacy

Our Services are intended for businesses, developers, and professional users and are not directed toward children.

We do not knowingly collect Personal Data from children under the age permitted by applicable law to independently consent to the processing of Personal Data.

If we determine that Personal Data was collected in violation of applicable requirements, we will take appropriate steps to delete it.

10. Artificial Intelligence Services

Certain SuperCloud Services, including services relating to AI agents, context retrieval, memory, machine learning, or other AI functionality, may process information provided by customers in order to deliver requested functionality.

Depending on the relevant product, this information may include:

•  prompts or inputs;
•  retrieved context;
•  application data;
•  agent memory;
•  metadata;
•  generated outputs; and
•  other information configured by the customer.

Where thirdparty AI or machinelearning providers are used in connection with a Service, applicable documentation, contractual terms, or product notices may provide additional information regarding that processing.

Customers should avoid submitting Personal Data, confidential information, or other sensitive information to AI functionality unless such processing is appropriate for their use case and permitted under their agreement with SuperCloud.

Where SuperCloud processes this information solely on behalf of a customer, such processing may also be governed by our Data Processing Addendum.

 11. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis for processing Personal Data, we may rely on one or more of the following:

 Consent

Where you have provided consent for a particular processing activity.

 Performance of a Contract

Where processing is necessary to provide Services requested by you or to perform our contractual obligations.

 Legal Obligations

Where processing is necessary to comply with applicable law or regulatory obligations.

 Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your applicable rights and freedoms.

These interests may include:

•  operating and improving the Services;
•  securing our systems;
•  preventing fraud and abuse;
•  supporting customers;
•  communicating with customers;
•  developing new products;
•  conducting analytics; and
•  carrying out appropriate direct marketing.

12. Additional Rights for Certain Jurisdictions

Privacy rights vary by jurisdiction.

Where required by applicable law, individuals may have additional rights, including:

•  the right to know categories of Personal Data collected;
•  the right to know the purposes for which information is used;
•  the right to know categories of third parties receiving information;
•  the right to request access;
•  the right to request deletion;
•  the right to request correction;
•  the right to data portability;
•  the right to restrict processing;
•  the right to object to direct marketing;
•  the right to withdraw consent;
•  rights relating to automated decisionmaking;
•  the right to lodge a complaint with a relevant supervisory or regulatory authority; and
•  the right not to be discriminated against for exercising applicable privacy rights.

Certain rights may be subject to exceptions under applicable law.

 13. Do Not Track and Privacy Signals

Some browsers and devices provide privacy signals, such as Do Not Track or Global Privacy Control.

Our response to such signals may depend on the technology being used and applicable legal requirements.

Where required by applicable law, we will process recognized privacy preference signals accordingly.

 14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this page.

If changes are material, we may provide additional notice through the Site, Services, email, or another appropriate method.

Your continued use of the Services following the effective date of an updated Privacy Policy will be subject to the revised Privacy Policy, to the extent permitted by applicable law.